Support

BIS Support

BIS Digital customer support is available 24 hours a day, 7 days a week. Our office hours are Monday through Friday, 8am to 5pm EST.

After-hours customer assistance is also available for system emergencies only. Calls placed to on-call support technicians are generally returned within 30 minutes. You will be prompted to leave a detailed message outlining your emergency. Please do not email for after-hours support emergency assistance, as emails are not available until the following business day.

For emergency assistance, please call the BIS Digital hotline at (800) 715-1234.

Support Email: support@bisdigital.com

Installation and Training

BIS Digital’s main objective is to deliver product to our clients with the least amount of workflow disruption. Once an order is placed you will receive a phone call from an installation coordinator to schedule your new system installation. Installation times will vary and are dependent on the complexity of your system. A BIS lead installer/trainer will work with the client’s network administrator or the person in charge of the account to ensure the installation runs smoothly. All users will then be given initial on-site training with related support materials. This on-site training will be scheduled in advance and all service will be performed by a BIS technician. At the completion of the training each user will be asked to complete a training checklist and will be signed off by the customer. Additional training will be available on-line at the user’s request.