BIS Digital customer support is available 24 hours a day, 7 days a week. Our office hours are Monday through Friday, 8am to 5pm EST.

After-hours customer assistance is also available for system emergencies only. Calls placed to on-call support technicians are generally returned within 30 minutes. You will be prompted to leave a detailed message outlining your emergency. Please do not email for after-hours support emergency assistance, as emails are not available until the following business day.

For emergency assistance, please call the BIS Digital hotline at (800) 715-1234.

Support: (800) 715-1234

Support Email: support@bisdigital.com

Click here to download the latest DCR software